BatchManage ("we", "our", or "us"), operated by BatchManage Team, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

We collect information you provide directly and information collected automatically:

Account Information

Name, email address, and phone number
Institute name and address
Billing information for paid plans

Usage Data

Pages visited and features used
Time spent on the platform
Actions taken (creating batches, adding students, etc.)

Device Information (Mobile App)

Device type and operating system
App version
Push notification tokens (if enabled)

2. How We Use Your Information

Provide our services: Process registrations, manage your account, and deliver the features you use
Improve our product: Analyze usage patterns to enhance functionality and user experience
Communicate with you: Send service updates, security alerts, and support messages
Process payments: Handle billing and subscription management
Ensure security: Detect and prevent fraud, abuse, and security incidents

3. Data Storage & Security

We take the security of your data seriously:

All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
We use secure cloud infrastructure with regular security audits
Access to data is restricted and logged
Regular backups ensure data recovery capabilities
Passwords are hashed using industry-standard algorithms

4. Third-Party Services

We use trusted third-party services to operate our platform:

Google Analytics: To understand how users interact with our platform (anonymized data)
Resend: For sending transactional emails (password resets, notifications)
Payment processors: To securely handle payments (we never store card details)

These services have their own privacy policies and are bound by data processing agreements with us.

5. Your Rights

You have full control over your data:

Access: Request a copy of all data we hold about you
Correction: Update or correct inaccurate information
Export: Download your data in a machine-readable format
Deletion: Request permanent deletion of your account and data
Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

6. Children's Privacy

BatchManage is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Contact page: batchmanage.com/contact